Partner Terms and Conditions

(a) Property Preparation Hosts must ensure that their studio or creative space is: Clean, well-maintained, and safe for guests and users. Equipped with basic amenities and functional equipment as described in the listing. In compliance with fire safety, noise control, and any local zoning or commercial use regulations. Free from hazards or conditions that may compromise the safety or comfort of users.

(b) Registration and Verification To list a property or experience on Choira, you must complete the online registration process through your Choira Host account and provide: Accurate property and location details, including address and nearby landmarks to ensure easy identification. Ownership or authorization documents, where required, to confirm your right to offer the property or space. KYC verification, including valid identity proof (Aadhaar, PAN) and, for businesses, registration details such as GSTIN or trade license. Bank account details for payment settlement and verification, ensuring secure and timely disbursement of earnings. Choira reserves the right to request additional documentation or verification at any stage to confirm the authenticity and eligibility of a listing. Failure to provide accurate or complete information may result in delays, suspension, or rejection of the listing.

(a) Calendar Accuracy You must regularly review and update your property’s availability calendar to accurately reflect all open and blocked dates. Keeping your calendar current helps avoid double bookings, cancellations, or guest confusion. If your studio becomes unavailable for any reason (e.g., maintenance, personal use, or renovation), you are required to promptly block those dates in your Choira calendar.

• · Regularly review and update the availability calendar to prevent double bookings or confusion.
• · Promptly block dates when the studio becomes unavailable due to maintenance, personal use, or renovations.

(b) Temporary Unavailability In case your studio is temporarily unavailable due to technical issues, upgrades, or personal use, you should:

• · Block the affected dates immediately to prevent new bookings.
• · Inform guests with confirmed bookings as soon as possible.
• · Offer alternatives, refunds, or rescheduling in line with Choira’s cancellation policies.

(c) Timely Responses Hosts are expected to respond promptly to booking requests, inquiries, or messages from users. Quick and professional communication enhances the overall guest experience and contributes to better visibility and ranking on Choira’s platform.

• · Respond promptly to booking requests and user inquiries.
• · Maintain professional and timely communication to improve listing visibility and ranking.
• · Understand that delayed responses may reduce visibility or lead to temporary suspension.

(d) Calendar Integrity All availability information must be managed directly through your Choira host account. Any discrepancies or conflicts caused by failure to update your calendar are the sole responsibility of the Host.

• · Manage all availability information solely through the Choira host account.
• · Ensure accuracy to avoid conflicts or discrepancies.
• · Accept responsibility for issues arising from failure to update the calendar.

(a) Calendar Accuracy You must regularly review and update your property’s availability calendar to accurately reflect all open and blocked dates. Keeping your calendar current helps avoid double bookings, cancellations, or guest confusion. If your studio becomes unavailable for any reason (e.g., maintenance, personal use, or renovation), you are required to promptly block those dates in your Choira calendar.

(b) Temporary Unavailability In case your studio is temporarily unavailable due to technical issues, upgrades, or personal use, you should:

• · Block the affected dates immediately to prevent new bookings.
• · Inform any guests with confirmed bookings as soon as possible.
• · Offer suitable alternatives, refunds, or rescheduling options in accordance with Choira’s cancellation policies.

(c) Timely Responses Hosts are expected to respond promptly to booking requests, inquiries, or messages from users. Quick and professional communication enhances the overall guest experience and contributes to better visibility and ranking on Choira’s platform. Failure to respond within a reasonable timeframe may negatively impact your listing performance and could lead to reduced visibility or temporary suspension.

(d) Calendar Integrity All availability information must be managed directly through your Choira host account. Any discrepancies or conflicts caused by failure to update your calendar are the sole responsibility of the Host.

(a) Local and State Regulations Hosts must verify and comply with municipal, state, and regional laws applicable to short-term rentals, commercial use of properties, and business operations. Depending on your location, you may be required to:

• · Obtain registration, licenses, or permits for operating a commercial studio or short-term rental.
• · File notifications or approvals with local authorities, such as the municipal corporation, tourism department, or local police.
• · Adhere to local zoning laws, building codes, and fire safety regulations applicable to commercial properties.

(b) Housing Society and Community Rules If your studio or creative space is located within a housing society, condominium, or cooperative complex, you must ensure that hosting or commercial activity is permitted under its by-laws or association rules. Hosts are responsible for obtaining any necessary written approvals from the housing society or residents’ association, where required, and must ensure that hosting activities do not violate any community norms, security policies, or occupancy restrictions.

(c) Tax Compliance and GST Registration Hosts must ensure compliance with applicable tax laws, including Income Tax and Goods and Services Tax (GST) regulations.

• · If your annual revenue from hosting exceeds ₹20 lakh (or ₹10 lakh in North-Eastern and hill states), you are required to register under GST and charge GST on bookings.
• · All applicable taxes must be clearly disclosed in your listing and properly remitted to the appropriate tax authorities.
• · Hosts are responsible for maintaining accurate financial and tax records related to their Choira earnings.

Choira may collect and remit taxes on behalf of hosts where required by law but assumes no responsibility for individual tax filing or compliance.

(d) Licensing for Specialized Services If your hosting activity includes additional services beyond space rental, you must obtain all specific licenses or permits required under Indian law. Examples include:

• · FSSAI registration or license for serving or providing food or beverages.
• · Music and copyright licenses (e.g., from IPRS or PPL) if you play copyrighted music in your studio .

You must display and maintain all valid licenses at the property and renew them as required. Choira reserves the right to request copies of such licenses or permits to verify compliance.

(a) Property and Liability Insurance Hosts are strongly advised to obtain appropriate property insurance and public liability insurance to cover potential damages, losses, or liabilities arising from hosting activities. This includes, but is not limited to:

• · Damage to the property or equipment caused by guests, accidents, or natural events.
• · Injury or harm to guests or third parties occurring on the premises.
• · Theft, vandalism, or unauthorized use of property, instruments, or equipment.
• · Insurance policies should specify coverage for short-term commercial or studio rental use, as standard residential policies may exclude such activities.

(b) Understanding Policy Exclusions It is the Host’s responsibility to carefully review and understand the terms, conditions, and exclusions of their insurance policies. Standard policies may not automatically cover incidents such as:

• · Damage caused intentionally or negligently by guests.
• · Electrical or fire damage resulting from studio equipment.
• · Theft or loss of high-value instruments, hardware, or recording gear.
• · Accidents caused by misuse of facilities or unsafe conditions.
• · Hosts should obtain add-on riders or endorsements when necessary to ensure adequate coverage.

(c) Business Interruption and Income Protection Hosts are encouraged to consider obtaining loss-of-income or business interruption insurance, particularly if their studio is a primary source of revenue. Such coverage can help offset financial losses resulting from:

• · Booking cancellations due to unforeseen circumstances such as equipment failure, maintenance, or emergencies.
• · Natural disasters, power outages, or major disruptions affecting operations.
• · Temporary suspension of listings due to property damage or safety concerns.

(d) Choira’s Role and Liability Choira does not act as an insurer or insurance broker. The platform does not offer, sell, or administer any insurance policies and is not responsible for verifying the adequacy of a host’s insurance coverage.

• · All claims for loss, damage, or disputes must be pursued directly with the relevant insurer.
• · Choira is not liable for uninsured losses, damages, or claims arising from hosting activities.
• · Hosts remain solely responsible for ensuring they have adequate insurance coverage.

(a) Collection and Use of Guest Data Hosts must only collect personal data that is necessary for legitimate hosting purposes. This includes information required to:

• · Confirm bookings and manage reservations.
• · Facilitate payment processing.
• · Ensure the safety, security, and comfort of guests during their stay or experience.
• · Any collection or use of guest data beyond these purposes must be explicitly disclosed to the guest and comply with applicable privacy laws.

(b) Protection and Confidentiality Hosts are required to implement reasonable security measures to protect guest data from unauthorized access, disclosure, loss, or misuse. This includes, but is not limited to:

• · Secure storage of digital records, emails, or documents containing personal information.
• · Restricting access to guest information only to personnel directly involved in hosting or property management.
• · Ensuring any third-party service providers involved in managing bookings or payments comply with data privacy requirements.

(c) Prohibited Practices Hosts must never share guest data with unauthorized parties for marketing, advertising, or other unrelated purposes.

• · Selling, renting, or publicly exposing guest information is strictly prohibited.
• · Unauthorized sharing of guest data may lead to legal action and immediate suspension from the Choira platform.

(d) Compliance and Reporting Hosts must comply with all applicable provisions of the Digital Personal Data Protection Act, 2023, including responding to guest requests for access, correction, or deletion of personal data.

• · Promptly report any data breaches, unauthorized access, or security incidents to Choira.
• · Where required, report incidents to the appropriate regulatory authorities.

(e) Choira’s Role Choira acts as a data processor and platform facilitator.

• · Choira implements measures to protect data integrity and security.
• · Hosts remain directly responsible for handling guest data securely and in compliance with all applicable laws.

(a) Host Responsibilities Upon accepting a booking, Hosts are responsible for:

• · Honoring all terms of the listing, including amenities, services, equipment, or experiences advertised.
• · Providing a safe, clean, and accessible environment at the agreed check-in time and ensuring check-out procedures are clearly communicated.
• · Ensuring accurate and transparent communication with the guest regarding any specific requirements, rules, or instructions for the use of the property or space.

Hosts must not misrepresent their property or services in any way that could mislead or harm the guest experience.

(b) Cancellation by Host Hosts should avoid canceling bookings except under valid and unavoidable circumstances. Valid reasons for cancellation include, but are not limited to:

• · Natural disasters, fire, or other force majeure events.
• · Sudden illness or injury preventing the host from fulfilling the booking.
• · Property damage or equipment failure that renders the space unsafe or unusable.

In the event of a cancellation:

• · Notify both the guest and Choira immediately.
• · Provide clear explanations and, where applicable, assist the guest with alternatives, rescheduling, or refunds in accordance with Choira’s cancellation policies.

(c) Legal Standing The contractual obligations between the Host and guest are direct and enforceable under applicable Indian law. Choira is not responsible for performance, fulfillment, or disputes arising from the contract, though the platform may assist in facilitating communication or dispute resolution.

(d) Guest Rights Guests are entitled to:

• · Receive the property or service as described in the listing.
• · Access the space safely and at the agreed times.
• · Transparent communication regarding fees, rules, and restrictions.

(a) Alignment with Choira Policies Any supplemental contracts must align with Choira’s Terms and Conditions and must not conflict with platform rules, applicable Indian laws, or guest rights.

• · Supplemental agreements must be fully disclosed in the listing prior to booking.
• · Guests should be aware of any additional obligations before accepting a reservation.
• · Contracts must not contradict Choira’s Terms and Conditions.

(b) Legal Compliance Hosts may not use supplemental contracts to override or circumvent Indian law or Choira platform policies.

• · Clauses that limit statutory guest rights are invalid and unenforceable.
• · Hosts may not use contracts to evade taxes or avoid legal responsibilities.
• · Any non-compliant clauses will not be recognized by Choira.

(c) Transparency and Consent Hosts must ensure that guests acknowledge and consent to any supplemental agreements before check-in or participation in the booked service.

• · Failure to disclose additional agreements may lead to guest complaints or disputes.
• · Choira may intervene when undisclosed agreements cause conflicts.

(d) Choira’s Authority Choira reserves the right to review, reject, or require modification of any supplemental contract that conflicts with platform policy, applicable law, or guest safety and security standards.

• · Choira’s Terms and Conditions always take precedence over any supplemental agreements.
• · Non-compliant agreements may be modified or disallowed by Choira.

1. Accuracy and Quality of Listing Ensure that the property, studio, or experience matches the description in your listing. The space must be clean, safe, and fully functional at the agreed check-in time or start of the experience. Any amenities, equipment, or extras promised in the listing such as Wi-Fi, toiletries, studio instruments must be provided as advertised.

2. Safety and Hygiene Standards Maintain high standards of hygiene, cleanliness, and safety, including fire safety, electrical safety, and accessibility. Comply with any relevant certifications, licenses, or food safety regulations (e.g., FSSAI for meals provided).

3. Clear and Honest Communication Respond to guest inquiries, messages, or requests promptly and accurately. Notify guests immediately of any issues that may affect their booking, such as maintenance, schedule changes, or temporary unavailability of amenities. Ensure that all communication is professional, courteous, and transparent.

4. Problem Resolution Take reasonable steps to address guest concerns or complaints during the stay or experience. Assist guests in resolving minor issues directly while adhering to Choira policies. By fulfilling these responsibilities, Hosts help create a trustworthy and high-quality environment for guests, improving both satisfaction and the overall reputation of Choira.

1. Respectful Engagement Treat all guests with courtesy, professionalism, and respect. Foster a welcoming environment and actively support a safe, comfortable, and enjoyable experience.

2. Handling Complaints Address guest complaints promptly and constructively. Document issues, communicate clearly, and attempt to resolve minor disputes directly when possible.

3. Choira Mediation In the event of unresolved disputes such as damages, rule violations, or dissatisfaction Choira may offer mediation services. Hosts are expected to cooperate fully during the mediation process and provide accurate information or documentation as requested.

1. Personal Responsibility You are liable for your own actions, omissions, or negligence in providing services. Failure to meet listing standards, provide agreed amenities, or ensure guest safety may result in claims or penalties.

2. Responsibility for Agents Hosts are also responsible for the conduct of co-hosts, employees, or agents engaged in fulfilling hosting obligations. Any actions by your representatives that violate Choira policies or Indian law are considered your responsibility.

3. Incident Reporting Serious incidents including injury, theft, property damage, fire, or other emergencies must be reported immediately to local authorities. Such incidents must also be reported promptly to Choira Support to ensure proper documentation, assistance, and potential resolution.

4. Risk Mitigation Hosts are encouraged to maintain appropriate insurance coverage for property, liability, and business interruption to mitigate potential financial and legal exposure. By adhering to these responsibilities, Hosts help create a safe, transparent, and trustworthy environment, protecting both guests and themselves while supporting Choira’s platform standards.

1. Cancellation by Hosts or Guests Both Hosts and guests may cancel bookings in accordance with Choira’s cancellation policies, which are designed to reflect standard practices while complying with Indian laws and local regulations. Cancellation policies may vary depending on the type of service or property and must be clearly communicated in the listing prior to booking.

2. Host-Initiated Cancellations Hosts should avoid cancelling bookings except for valid, unavoidable reasons, such as: Force majeure events (natural disasters, fire, severe weather). Sudden illness, injury, or other emergencies. Property damage or technical issues that make hosting impossible. Unjustified cancellations may result in penalties, including: Monetary fees charged by Choira. Temporary or permanent delisting of the property from the platform. Impact on host rating and visibility, affecting future bookings.

3. Major Disruptive Events In cases of major disruptions—such as natural disasters, government-mandated closures, public health emergencies, or regulatory interventions—Choira’s policies or applicable government directives may override the standard cancellation policy. Hosts are expected to comply promptly with platform instructions and assist affected guests with alternative arrangements, refunds, or rescheduling, as guided by Choira.

4. Communication and Transparency Hosts must notify both guests and Choira immediately when a cancellation occurs. Clear communication helps prevent disputes, maintains trust, and ensures compliance with Choira policies.

1. Property Availability and Condition Hosts are responsible for ensuring that the property, studio, or experience is available, safe, and as described at the time of guest arrival or experience start. If the property is unavailable, unsafe, or materially different from the listing description, the guest may be entitled to a full or partial refund or relocation assistance facilitated by Choira.

2. Impact on Host Payouts In the event of a reservation issue, Choira may hold, adjust, or reverse payouts to the host until the matter is fully investigated and resolved. Hosts are expected to cooperate promptly with Choira support to ensure a fair and transparent resolution.

3. Communication and Documentation Hosts should maintain records of bookings, communications, and property condition to support dispute resolution. Prompt and honest communication with guests can help prevent escalation and minimize financial or reputational impact.

4. Compliance and Accountability Hosts must adhere to all Choira policies and applicable Indian laws when resolving reservation issues. Failure to comply may result in penalties, including delisting, fines, or restricted access to future bookings.

1. Mutual Agreement Any changes to a booking such as reservation dates, guest count, or additional services must be agreed upon by both the host and the guest through the Choira platform. Unilateral changes by either party are not valid unless explicitly approved via the platform.

• o Any change to booking details must be mutually agreed upon on the Choira platform.
• o Unilateral modifications are invalid unless approved through the platform.

2. Platform Processing All modifications must be processed through Choira to ensure accurate updates to the reservation, payment, and records.

• o Modifications must be processed within the platform for accuracy and compliance.
• o Hosts and guests should communicate promptly to confirm modification details.

3. Additional Charges Any extra fees, service charges, or taxes resulting from modifications must be settled before check-in or before the start of the service/experience.

• o All additional charges must be paid before check-in or service start.
• o Choira may withhold confirmation or deny access until charges are paid.

4. Impact on Payouts and Policies Modifications may affect host payouts, guest refunds, and platform service fees.

• o Adjustments will be calculated based on Choira policies.
• o All changes must comply with applicable Indian laws and taxes.

1. Income Reporting All income earned through hosting on Choira—whether from property rental, studio services, or experiences—must be reported in accordance with the Indian Income Tax Act, 1961. Hosts are responsible for paying all applicable taxes.

• o Report all hosting income as per Income Tax Act, 1961.
• o Pay applicable taxes such as Income Tax (IT), Goods and Services Tax (GST) when thresholds apply, and any local occupancy or professional taxes.

2. GST Registration and Compliance Hosts operating as a registered business or whose annual revenue exceeds the GST threshold (₹20 lakh for most states; ₹10 lakh for North-East and hill states) must comply with GST requirements.

• o Register for GST when thresholds or business criteria apply.
• o Issue GST-compliant invoices for all Choira transactions.
• o Remit GST collected to the government within prescribed timelines.

3. Record-Keeping Maintain accurate records of all revenue, expenses, and taxes paid in connection with hosting activities.

• o Records must support government reporting, audits, or verification of income and tax compliance.
• o Maintain clear documentation for all financial transactions related to hosting.

4. Compliance Responsibility Choira may provide summaries of transactions for convenience but does not assume responsibility for individual tax obligations.

• o Hosts are solely responsible for compliance with Indian tax laws.
• o Ensure accurate filing and payment of all applicable taxes.

1. Collection and Remittance Choira may collect and remit applicable taxes on your behalf, including Goods and Services Tax (GST) and Tax Deducted at Source (TDS), wherever required by Indian law. The platform acts in accordance with statutory obligations to ensure compliance with government regulations.

• o Choira may collect and remit GST, TDS, and other applicable taxes on behalf of hosts.
• o Tax remittance is performed in alignment with statutory requirements and government regulations.

2. Transparency of Deductions All payouts and transaction statements provided by Choira will clearly display any tax deductions made, enabling hosts to track and reconcile amounts received.

• o Hosts are encouraged to regularly review statements for accuracy.
• o Transparent deductions support proper record-keeping and financial management.

3. Documentation Requirements Hosts must provide valid PAN, GSTIN, and any other required tax documentation to enable proper reporting and remittance.

• o Failure to provide required documents may result in Choira withholding payouts.
• o Payouts may resume once compliance obligations are fulfilled.

4. Host Responsibility While Choira facilitates certain tax obligations, hosts remain ultimately responsible for accurate tax reporting, compliance with Indian tax laws, and remittance of any additional taxes not covered by the platform.

• o Hosts must ensure their own full tax compliance beyond what the platform processes.
• o Additional tax liabilities not handled by Choira must be managed and paid directly by the host.

1. Eligibility and Structure Companies, teams, partnerships, or organizations may register properties or services under a single Choira account for the purpose of hosting. The account must be created and operated by an authorized representative of the entity, who assumes full responsibility for compliance with all Choira policies, Indian laws, and applicable regulations.

• o Companies, teams, partnerships, or organizations may host under a single Choira account.
• o The account must be operated by an authorized representative responsible for legal and platform compliance.

2. Primary Host Responsibility The designated primary host or account holder is accountable for ensuring listing accuracy, legal eligibility, and proper management of co-hosts, employees, or team members. They must also ensure full compliance with Choira Terms and Conditions and local laws.

• o Ensure listings are accurate and legally eligible for hosting.
• o Manage co-hosts, employees, or team members operating under the account.
• o Ensure compliance with Choira policies and all applicable laws.
• o Misconduct or policy breaches by team members will be attributed to the primary host or organization.

3. Authorized Operations All contracts, payments, and official communications with Choira must be conducted by duly authorized representatives of the entity.

• o Choira may request proof of authorization, such as a power of attorney, company authorization letter, or board resolution.

4. Transparency and Record-Keeping Organizational hosts must maintain accurate internal records of team assignments, payouts, and tax filings.

• o Choira may require verification of business details such as GSTIN, PAN, CIN, or trade license to ensure compliance with Indian business laws.

1. Accountability of the Organization The company, organization, or business entity registered on Choira is fully responsible for all activities conducted under its hosting account, including the accuracy of listings, guest interactions, dispute resolution, and compliance with applicable Indian laws, regulations, and licensing requirements.

• o Ensure the accuracy of listings and representations made to guests.
• o Manage guest interactions, communications, and dispute resolution.
• o Comply with all applicable Indian laws, regulations, and licensing requirements.

2. Legal and Regulatory Compliance The organization must ensure compliance with all statutory and regulatory obligations.

• o Labor laws governing employees, contractors, and freelancers engaged in hosting activities.
• o Goods and Services Tax (GST) registration, invoicing, and remittance.
• o Income tax reporting and any applicable local or municipal regulations relevant to hosting operations.

3. Training and Oversight The organization must provide adequate training to all employees, co-hosts, and representatives involved in hosting or guest interactions.

• o Ensure professional behavior and alignment with Choira’s standards.
• o Maintain awareness of safety, hygiene, and guest service protocols.
• o Ensure compliance with legal, operational, and tax obligations.

4. Shared Liability The organization and its authorized representatives shall be jointly and severally liable for any breach of Choira’s Terms and Conditions, guest disputes, or violations of Indian law arising from hosting activities.

• o Choira may suspend, withhold payouts, or delist organizational accounts found in violation of platform rules or legal requirements.

o Property damage, disputes, personal injury, or liability claims.

o Infrastructure issues such as water, electricity, or internet interruptions.

o Natural disasters, social events, or regulatory changes.

o Review local and state-level regulatory, safety, and licensing requirements.

o Assess insurance needs for property, liability, and business interruption.

o Ensure compliance with community or housing society by-laws.

o Choira does not verify legal status, ownership, or safety compliance of listings.

o Choira does not provide insurance or indemnity unless explicitly stated.

o Third-party actions or omissions, including those of guests or service providers.

o Compliance failures or legal violations by hosts or guests.

o Accidents, damages, losses, or interruptions caused by external events.